Return, Cancellation and Exchange Policy

  • RETURN, CANCELLATION AND EXCHANGE POLICY

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

    • All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable. Please go through the size chart carefully for sale products.
    • We are committed to make your shopping experience as hassle-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
    • If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & delivered to us we shall send you a fresh piece.
    • Customisation is available however ‘Made to order’ products are not eligible for returns. The return and exchange policy for such product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

 RETURNS, CANCELLATION & EXCHANGES

    • As a company policy, Trendy tokari provides exchange on the products sold. Once the pieces are sold, they can be replaced in a bigger or a smaller size (provided the aforementioned terms and conditions are met) In case the customer does not like the product, the exchange can also be in terms of a credit note which can be utilized later by the customer within a period of 30 days. Please note that only alterations are possible in sizes bigger than 2XL. We do not offer exchange for any alternate product in sizes bigger than 2XL.
    • You may write to us at orders@trendytokari.com within 2 working days or 48 working hours of delivery to request for an exchange or return.
    • Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. Monochromatic will not be responsible for any lost shipment.
    • The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

Address for the Exchange:

Trendy Tokari

196, Sakipur, Zeta I, Greater Noida-201310

Phone no: 7678519704

    • Exchange/return can be done within 2 days from the date of delivery by writing to us at orders@trendytokari.com
    • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange/return.
    • Please mention your name, address, number, email and order id on the parcel along with the size needed.
    • Please do note, that exchange is allowed once per order.
    • Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
    • Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro with a validity of 30 days from the date of receipt of store credit.
    • The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by the customer. 

Order cancellation

    • Prepaid orders are eligible for cancellation only within 24 hours of order placement. The deductions on account of Platform fees @2% will be deducted. The amount will be refunded within 7 working days from the day of cancellation. 
    • You can cancel your Cash on Delivery order within 24 hours of order. Please call us on 7678519704 or write to us at orders@trendytokari.com to request a cancellation. 
    • The customer agrees not to dispute the decision made by Trendytokari and accept Trendytokari’s decision regarding the cancellation.
    • The credit note will be emailed to you, which you can use in next 30 days on the Monochromatic website. Please make sure that you use the credit in one go.
    • Part orders are eligible for returns/exchanges

Material information

    • Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
    • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
    • We have made every effort to display the colours of our products that appear on Monochromatic as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
    • Exchange/Return not accepted if the product is washed and worn.
    • Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.